Banking Services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa ® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. And may be used everywhere Visa debit cards are accepted. The Chime Visa ® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. And may be used everywhere Visa. All meeting attendees who have the Amazon Chime app have access to chat. Chat for a meeting is available after a meeting begins and becomes unavailable when the meeting ends. All chat messages are public, meaning any message posted is visible to all meeting invitees. Messages can include both file attachments and emojis. This video shows you how to use Amazon Chime chat features. Learn more at - http://amzn.to/2rAxCLG. Chat features in the Amazon Chime web application lets you send direct messages, request chat room access using web application URLs, and navigate with browser controls. You can also use keyboard shortcuts in the web application. Type Ctrl + / to view Windows shortcuts, or cmd + / to view macOS shortcuts. Chime Live is a “storytelling engine” that provides a choreographed experience to event participants. Most apps are passive and leave your attendee to wander about themselves. Chime Live creates choreographed experiences that transform – showing attendees exactly what they need to see, when they need to see it. Chime Live was created with meeting and event planners in mind.
Instant Chime for Microsoft Teams marks the next step in the evolution of the enterprise service desk leveraging Microsoft Teams.
We have a few core concepts driving many of the features in this release:
- Service Desk application that integrates fully with Microsoft Teams
- Integrate with custom bot initiatives - including Microsoft Bot Framework applications
- Adaptive cards for improved UI and conversation flow
- Tools to help connect with cognitive services for self service and agent deflection
- More than 30 charts and reports to cover usage and metrics
High Level Demo and Presentation
Case Studies
To read about the implementation of Chime for Teams in a global service desk utilizing Azure Translation Services, check out this
Case Study - Instant Chime and Microsoft Teams for EML Service Desk (pdf)
Case Study - Instant Chime and Microsoft Teams for EML Service Desk (pdf)
To read about the implementation of Chime for Teams in a service desk for users out at sea and across 8 countries, check out this
Case Study - Instant Chime and Microsoft Teams for Neptune Energy with TCS (pdf)
Case Study - Instant Chime and Microsoft Teams for Neptune Energy with TCS (pdf)
Features
Customer Experience
After a customer clicks a button on a web page, Chime will launch a new window that will connect that customer with an agent. A live chat session between the customer and the agent using Teams will begin, enabling the guest to get immediate help.Agent Experience
Agents can quickly and easily accept an inbound chat just by clicking on a toast notification. When connected, the agent will see a host of information about the inbound guest. The agent also has access to any canned/standard replies that have been created. Agents can send and receive files. Chime is designed to give agents the ability to give help quickly and efficiently.Manager Experience
Because Chime has the concept of roles/permissions, those designated as managers and admins have a host of elevated abilities. These abilities include monitoring ongoing chats, looking at charts and statistics, generating reports, and much more.
Screenshots
Charts and Reports
With Chime for Microsoft Teams, you can quickly render, download, and export many types of charts and reports about the conversations that have taken place within Chime.
- Both managers and admins have the ability to view both system level and queue level charts and reports.
- Managers can only view charts and reports for the queue or queues they are responsible for managing.
- Admins can view charts and reports for any and all queues within the entire system.
Click Here ⇨ Complete List of Charts and Reports.
Prerequisites and Install
Amazon Chime Chat Appp
For the prerequisites of setting up Chime for Teams, click here » Chime Prerequisites
Amazon Chime Chat Room
For a list of steps on getting the Chime for Microsoft Teams installed, click here » Install Guide
Chime Chat App Login
Mission
We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Microsoft Teams framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.
Chime Banking Live Chat
Pricing
Chime integrates with your existing systems allowing you to extract more value out of your infrastructure investments. With Chime you own both the application and the data. Chime pricing is based on a per-queue model according to the number of agents you can invite into a session for support. With other solutions typically priced based on a per agent/per year annual fee, costs can mount quickly. Our sliding scale supports an ROI based on increased agent productivity and leveraging your existing IM and UC platform investment.